Store Policy
STORE POLICY
Welcome to TheBundleSoirée
At TheBundleSoirée, we believe luxury hair should look beautiful, feel exceptional and be selected with care.
Our collection features premium raw and virgin hair, wigs, bundles and hair extensions chosen with quality, versatility and longevity in mind.
Please take a moment to read our store policy before placing an order.
Our Products
Our hair is a natural product, and slight variations may occur between orders. This can include differences in texture, wave pattern, colour, density, fullness and curl pattern.
These natural variations do not necessarily indicate a fault.
Product photographs are provided to give you an accurate representation of our products. However, colours and textures may appear slightly different depending on lighting, photography and your device.
Choosing Your Hair
Please carefully review the length, texture, colour, density and construction of your chosen product before placing your order.
If you are unsure which texture, length or unit is right for you, please contact us before ordering and we will be happy to assist where possible.
Once an order has entered processing, changes may not always be possible.
Placing an Order
Please ensure that all information provided at checkout is correct, including your name, delivery address, contact details, selected product, length, texture and any customisation requirements.
Once your order has been placed, we begin preparing it for processing.
If you notice an error with your order, please contact us as soon as possible.
Custom & Made-to-Order Orders
Some products may be customised, personalised or made specifically to your requirements.
This may include customised wigs, specific lace or cap requirements, colour treatments or other alterations requested by the customer.
Because these products may be made specifically for you, cancellation and return rights can differ from standard products where permitted by UK consumer law.
Please contact us before placing a custom order if you are unsure about any aspect of the product.
Hair Care & Maintenance
Proper care is essential to maintaining the quality and longevity of your hair.
We recommend following the care instructions provided for your specific hair type.
Excessive heat, colouring, bleaching, chemical processing, harsh products, improper washing or poor maintenance can affect the condition and lifespan of the hair.
The way hair performs over time can also depend on how it is installed, styled and maintained.
Payment
All prices displayed on our website are in GBP (£) unless otherwise stated.
Payment must be successfully received before an order can be processed.
We reserve the right to correct genuine pricing or listing errors where necessary. If an error affects an order you have placed, we will contact you to discuss the available options.
Product Availability
We aim to keep our website information and stock availability as accurate as possible.
Occasionally, a product may become unavailable or require additional processing time.
If we are unable to fulfil an order, we will contact you and discuss the available options, which may include an alternative product or a refund where appropriate.
Customer Responsibility
Customers are responsible for carefully checking their order details before completing checkout.
Please ensure that your delivery address and contact information are accurate.
We cannot be responsible for issues caused by incorrect information supplied by the customer.
Our Responsibility
We aim to ensure that all products are accurately described and meet the standards required by UK consumer law.
Nothing within this Store Policy is intended to limit or remove any rights you have under applicable UK consumer law.
If you receive an item that is faulty, damaged or not as described, please contact us so that we can assist you.
Contact Us
If you have any questions about our products, your order or this Store Policy, please contact us through the Contact Us section of our website.
We’re always happy to assist you with your Soirée order. 🖤
TheBundleSoirée
Raw Hair, Real Luxury
Everything you need to know before choosing, ordering and caring for your hair.
THE HAIR EDIT
What makes TheBundleSoirèe different?
TheBundleSoirèe was created from years of personal experience, research and a genuine passion for hair. Every piece is carefully selected with quality, longevity and versatility in mind, so you can shop with confidence knowing that your hair has been thoughtfully chosen.
What type of hair do you sell?
We offer carefully selected raw and virgin hair in a range of textures and lengths. Our collection is designed to give you quality, versatility and a beautiful, natural-looking finish.
What is the lifespan of your hair?
Our RAW hair can last up to 5 years with proper care and maintenance, while our Virgin hair can last up to 3 years. Lifespan can vary depending on how frequently the hair is worn, how it is styled, washed and maintained. With the right care, your hair can continue to look and feel beautiful for years to come.
How do I choose the right hair texture?
Choosing the right texture comes down to your personal style, the look you want to achieve and how much maintenance you’re comfortable with. From straight and body wave to deep wave and other textures, each has its own look, movement and care requirements. If you’re unsure which texture is right for you, we’re here to help you make the best choice for your desired look and lifestyle. 🤍
FIND YOUR PERFECT UNIT
Which wig would you recommend for a first-time wearer?
For your first wig, we recommend choosing a style that feels easy to wear and maintain. A ready-made wig can be a great starting point because it requires less preparation, while a frontal or lace unit offers more styling versatility. If you’re unsure, we’re happy to help you choose based on your experience and desired look.
What’s the difference between a frontal and a ready-made wig?
A frontal is a lace piece that covers the front of the head from ear to ear and is typically used with bundles to create a customised wig. A ready-made wig is already constructed for you, making it a more convenient option if you want something ready to wear with minimal preparation.
What lace options and sizes are available?
Our lace options can vary depending on the unit. We offer options such as 13x4 and 13x6 lace, with selected units available in different lace finishes. Each product listing will specify the lace size and type available.
What’s the difference between Transparent and HD lace?
Both are designed to create a natural-looking hairline. HD lace is finer and more delicate, allowing it to blend seamlessly with the skin when applied correctly. Transparent lace is slightly stronger and can also create a natural finish, particularly when customised to your complexion.
Which textures and curl patterns are available?
Our collections can include textures such as Straight, Body Wave and Deep Wave, with additional textures introduced throughout our collections. Availability may vary by length and product.
FROM CART TO DOOR📦
How do I place an order?
Simply browse our website, select the hair or unit you’d like, choose your available options, and complete your purchase securely through our online store.
Can I customise my order?
Yes. If you have a specific request or would like to discuss a customisation, please contact us by email before placing your order so we can confirm what is possible and any additional costs
How long does processing take?
All orders require processing before they are dispatched. Please allow up to 7 working days for your order to be processed. Processing time is separate from delivery time.
How long does delivery take?
Delivery times vary depending on the delivery service selected and your location. Your available delivery options and estimated delivery times will be shown at checkout.
Can I change or cancel my order?
Yes. We understand that plans can change. Order changes or cancellation requests must be made before your order has been processed or dispatched. Please contact us as soon as possible after placing your order, as we cannot guarantee that changes can be made once processing has begun.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information by email where tracking is available for your selected delivery service.
HAIR CARE & SUPPORT 🖤
How do I care for Raw and Virgin Hair?
Both Raw and Virgin Hair should be treated with care to maintain their softness, movement and longevity. Gently detangle the hair from the ends upwards, use a suitable moisturising shampoo and conditioner, and avoid excessive heat or harsh products. Allow the hair to dry thoroughly after washing and store it carefully when not in use.
How often should I wash my Raw or Virgin Hair?
We recommend washing your hair when necessary, depending on how frequently it is worn and the amount of product used. Avoid overwashing, as this can strip the hair of moisture. Always follow with a good-quality conditioner to help maintain softness and manageability.
Can I straighten, curl or heat-style the hair?
Yes. Our Raw and Virgin Hair can be heat-styled. However, excessive heat can affect the condition and longevity of the hair over time. Always use a heat protectant and avoid applying unnecessary heat directly to the hair.
Can Raw and Virgin Hair be coloured?
Yes, both Raw and Virgin Hair can be coloured because they have not undergone the same chemical processing as many lower-quality hair extensions. However, colouring is a chemical process and can affect the hair’s condition and longevity. We recommend having colour services carried out by a professional
How should I store my hair when I’m not wearing it?
Make sure the hair is completely dry before storing it. Gently detangle and place your wig or bundles somewhere clean, dry and away from direct sunlight, excessive heat and moisture. Proper storage helps protect the hair and maintain its quality between wears.
How long can I expect my Raw and Virgin Hair to last?
With proper care and maintenance, our Raw Hair can last up to 5 years, while our Virgin Hair can last up to 3 years. Actual longevity will depend on factors such as frequency of wear, heat styling, colouring, washing and overall maintenance.